Satmetrix, San Mateo, États-Unis
Note globale : ★★★★★ Avis certifiés
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Satmetrix is a global provider of customer experience management software. Our powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. Satmetrix offers three product packages: Standard, Pro and Enterprise, all based on the globally recognized Net Promoter Score (NPS) methodology; as well as SparkScore, the only official Social CEM solution based on NPS.
With more than 1,000 deployments in 40+ languages, Satmetrix offers intuitive software, powerful data and analytics, and the necessary expertise to help accelerate customer experience program success.
We’re excited about the changes we’re driving in our industry and we are actively seeking smart, high-energy, motivated professionals to join our growing team, to inspire and innovate, and contribute to the company’s continued success.
Smarter customer experience management solutions
Satmetrix offers industry-leading customer experience software that is used by companies of all sizes around the globe to improve or start successful programs.
Our CEM products (Standard, Pro and Enterprise) deliver customer insights powered by deep analytics, extensive industry benchmarks, easy-to-share reports, closed-loop action alerts, root analysis, CRM and Salesforce.com integration, an open API and more to retain customers and increase customer lifetime value
Ask customers these two questions to reduce churn
For customer experience program managers, reducing customer churn is key.
As the cost of new customer acquisition continues to rise, keeping customers and increasing their lifetime value is critical to the
long-term financial growth of your company.
Learn how to collect and act on customer intelligence using Net Promoter, the worldwide standard used to measure, understand and improve customer experience co-created by Satmetrix.
Collect daily customer insights about your brand with SparkScore
Structured survey questions deliver rich feedback about your business. But what about the questions you’re not asking? SparkScore, the only official NPS-based social customer experience product, measures social sentiment for your brand in real-time.
Its powerful analytics capabilities finds patterns and trends in social media sentiment and includes diagnostic tools to get to root
cause ─ providing valuable actionable insights that you won’t learn from surveys alone.